Delivery

The forwarding of our goods is handled by shipment specialists recognized and selected according to the specific nature of your order: Geodis, DHL, or La Poste. The delivery costs are calculated according to the order total and following the scale of charges below for:

FRANCE
De 0 à 90 euros 9,80 euros
De 90,01 à 200 euros 18,00 euros
De 200.01 à 300 euros 25,00 euros
De 300.01 à 500 euros 35.00 euros
De 500.01 à 750 euros 45.00 euros
De 750.01 à 1000 euros 55.00 euros
De 1000.01 euros à plus 65.00 euros

DOM-TOM
De 0 à 90 euros 29.00 euros
De 90,01 à 200 euros 35.00 euros
De 200.01 à 300 euros 40.00 euros
De 300.01 à 500 euros 47.00 euros
De 500.01 à 750 euros 55.00 euros
De 750.01 à 1000 euros 65.00 euros
De 1000.01 euros à plus nous consulter

EUROPEAN COUNTRY’S MEMBERS OF THE EU
De 0 à 200 euros                                               28,00 euros
De 200,01 à 400 euros                                       41,00 euros 
De 400.01 à 600 euros                                       53,00 euros 
De 600.01 à 800 euros                                       69.00 euros 
De 800.01 à 1000 euros                                     83.00 euros 
De 1000.01 euros à plus                                 nous consulter

EUROPEAN COUNTRY’S NON MEMBERS OF THE EU
On quotation

For areas outside the EEC, please get in touch with us

Delivery time on shipment

  • France 3 days
  • Europe 7 days
  • Outside Europe 7/10 days

For deliveries abroad, Overseas and outside the EEC, please get in touch with our customer service:

  • +33 (0)2 40 03 68 50
  • Monday to Friday from 9.00 am to 12.30 pm and from 2.00 pm to 5.00 pm.
  • contact@maison-douineau.com

Maison Douineau delivers to all Metropolitan France using the following carriers: DHL, Chronopost, Geodis, according to the type of package in question and also throughout the EEC at the following prices:

RETURNS AND EXCHANGES

In which cases can a product be returned?

1. Right of withdrawal for consumer customers

In accordance with the regulations applicable to distance selling contracts, consumer customers have a period of 14 days from receipt of the product to exercise their right of withdrawal, without having to provide any reason.

For orders involving several products delivered separately, this period begins from the receipt of the last product.

To exercise this right, the customer must notify Maison Douineau of their decision by means of a clear and unambiguous statement, sent by email or by post. The standard withdrawal form included in our General Terms and Conditions of Sale may be used, but this is not mandatory.

Products must be returned in their original condition, complete, unused, undamaged and in their original packaging where such packaging is necessary for their protection. Return shipping costs are borne by the customer, except in the event of an error attributable to Maison Douineau or unless otherwise agreed.

Maison Douineau will refund the amounts due within the applicable legal timeframe, after receipt of the returned products or proof of shipment by the customer, as applicable. A deduction may be applied in the event of depreciation of the products resulting from handling other than that necessary to establish their nature, characteristics and proper functioning.

Please note: the right of withdrawal does not apply in particular to products made to the customer’s specifications, personalised products, products cut to measure, unsealed products that cannot be returned for hygiene or health protection reasons, or products damaged or incomplete due to the customer.

2. Defective or non-compliant products

Products sold by Maison Douineau benefit from the applicable legal guarantees.

In the event of a lack of conformity or hidden defect, the customer is invited to contact Maison Douineau, specifying the nature of the issue and providing any useful supporting information, including photographs, order or invoice number, and a description of the defect.

Where the return is justified by an error attributable to Maison Douineau or by a defect covered by the legal guarantees, the return arrangements will be communicated to the customer after review of the request.

Please note: products damaged during transport do not fall under the right of withdrawal. The customer must check the condition of the parcel and products at the time of delivery. In the event of damage, an opened, damaged or incomplete parcel, the customer must make precise reservations with the carrier and inform Maison Douineau as soon as possible.

HOW TO RETURN A PRODUCT

Before returning any product, the customer is invited to contact Maison Douineau at the following address: contact@maison-douineau.com.

Please include the following information in your request:

  • your first and last name or company name;
  • your order or invoice number;
  • the product concerned;
  • the reason for the return;
  • your full contact details.

Unless otherwise instructed by Maison Douineau, returns must be sent to the following address:

Maison Douineau
BDF DOUINEAU SAS
3 chemin du Rotin
44450 Divatte-sur-Loire
France

The customer is responsible for properly packaging the returned products. Products must be suitably protected to avoid any damage during transport. Products returned incomplete, damaged, soiled or unfit for resale may be refused or subject to a deduction.

Upon receipt of the returned parcel, Maison Douineau will inspect the returned products to verify that they meet the return conditions. Once the return has been approved, the customer may be offered, depending on the case:

  • an exchange for an identical product;
  • an exchange for another product of equivalent value, subject to availability;
  • a refund.
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